1. Overview
VARTA ("the App", "we", "us", "our") is a private, invitation-based communication application for the internal staff, partners, and franchise members of the organization that provides it. This Privacy Policy explains what information the App collects, how it is used, who it is shared with, and the choices and rights available to you. By installing and using the App, you agree to the practices described here.
2. Who can use the App
The App is intended solely for authorized members of the organization. Accounts are provisioned by the organization; the App does not offer open public sign-up, and it is not directed to children. You must be authorized by the organization to access the App.
3. Information we collect
We collect only the information needed to operate a secure internal messaging and calling service:
3.1 Account & identity
- Name and user / franchise / member ID, provided by your organization.
- Phone number, used to sign you in and to identify you within the organization.
- Email address, where associated with your organizational account.
3.2 Verification (OTP)
Sign-in uses a one-time password (OTP). The OTP is delivered to you over WhatsApp through a third-party business-messaging provider. We do not store your WhatsApp chats; only the OTP required to authenticate the sign-in is transmitted.
3.3 Messages & shared content
- In-app messages you send and receive, so they can be delivered to the intended recipient(s).
- Photos, videos, audio files, and documents you choose to attach to a chat.
- Contacts — only a specific contact you choose to share into a chat. The App does not upload your entire address book.
- Location — approximate or precise location, only when you choose to share your location in a chat.
3.4 Device & technical data
- Device identifiers and push tokens (e.g. Firebase Cloud Messaging token), used to deliver notifications and calls to your device.
- Diagnostics — basic crash and performance information used to keep the App stable.
4. How we use your information
- To authenticate your sign-in and secure your account.
- To deliver your messages, attachments, and call invitations to the correct recipients.
- To send push notifications for new messages and incoming calls.
- To provide voice and video calling.
- To maintain the reliability, security, and performance of the App.
We do not sell your personal information, and we do not use it for third-party advertising.
5. Third-party services
The App relies on the following service providers, who process data only to provide their function:
| Provider | Purpose | Data involved |
|---|---|---|
| Google Firebase (Firebase Cloud Messaging, related services) | Push notifications and messaging infrastructure | Device push token, message-trigger metadata |
| ZEGOCLOUD | Voice and video calling | Call session identifiers, user ID for call routing |
| WhatsApp Business messaging provider | Delivery of the sign-in OTP | Phone number, one-time password |
| Hosting provider | Application backend and storage of messages/attachments | Account data, messages, and attachments listed above |
6. Permissions the App requests
Permissions are requested only when needed for a feature you use, and can be managed in your device settings:
| Permission | Why it is used |
|---|---|
| Notifications | Alert you to new messages and incoming calls |
| Camera | Take photos or video to send in a chat, and for video calls |
| Microphone | Voice and video calls |
| Photos & media / Files | Attach images, videos, and documents to a chat |
| Contacts | Share a selected contact into a chat |
| Location | Share your location into a chat when you choose to |
| Battery / background activity | Deliver messages and calls reliably when the App is in the background |
7. Data retention
Messages and attachments are retained for as long as needed to provide the service to you and your organization, or until deleted by you, your organization, or on request as described below. Diagnostic data is retained for a limited period for stability and security purposes.
8. Data security
Data is encrypted in transit using industry-standard TLS. Access to backend data is restricted to authorized personnel. While no method of transmission or storage is completely secure, we take reasonable measures to protect your information.
9. Data deletion
How to request deletion of your data
You may request deletion of your account and associated data at any time. Email teamqtcinfotech@gmail.com from your registered contact, with the subject line "VARTA data deletion request" and your registered phone number.
On verification, we will delete your account, your messages, and your uploaded attachments from our active systems. Some information may be retained where required by law or for legitimate security purposes, and copies within routine backups are removed on the normal backup rotation. We aim to complete verified deletion requests within 30 days.
10. Children's privacy
The App is an internal business tool and is not intended for or directed to children. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of the App after an update constitutes acceptance of the revised policy.
12. Contact us
For any question about this Privacy Policy or your data, contact:
Shivtrinetra Tours and Travels Private Limited
Email: teamqtcinfotech@gmail.com
Website: govarta.com